Watch this video or refer to the Initializing the headphones page for instructions: Note: Initialization returns the headphones to the factory settings and all Bluetooth® pairing information is deleted. The issue is not resolved Go to the next troubleshooting step. The issue is resolved The issue may have been caused by a temporary malfunction of the headphones. Watch this video or refer to the Resetting the headphones page for instructions: Set the headphones in the charging case, close the lid, wait for about 10 seconds, and then wear the headphones again.Perform the following with the headphones and connected device:.The issue is resolved The headphones settings were the cause of the issue. In the Status tab, select ( right arrow) at the right side of the Adaptive Sound Control menu.Note: To disable the notification sound, open the Sony | Headphones Connect app and, in the Adaptive Sound Control screen, turn off Notification Tone When Switching.įollow these steps to turn off the Adaptive Sound Control function: This may make it seem like sound from the headphones is interrupted. When the Adaptive Sound Control is On, the notification sound (beep) tells you when the Noise Canceling or Ambient Sound Control setting changes. Turn off the Adaptive Sound Control function. The issue is resolved The ambient sound may have been the cause. When you speak quietly, the headphones may detect your voice as noise. The issue is resolved The noise reduction function may have been the cause. The issue is resolved The size or fitting conditions may have affected the Noise Canceling function. Measure the air-tightness of the earbud tips and find the optimal size of earbud tips using the Sony | Headphones Connect app
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